A large insurance company is looking to hire an IT Service Desk Officer to join their team - the ability to speak Cantonese is a must.
About you:
Ability to speak Cantonese and English
Degree or Diploma in Information Technology or a related field.
2-3 years of experience in an IT support role.
Proficiency with SaaS ITSM tools such as ServiceNow and JAMF Pro.
Strong technical knowledge of workstation hardware, software applications, printers, iOS, smartphones, tablets, and network-related services.
Skilled in troubleshooting and problem-solving.
Excellent communication skills for effective interaction with end-users and support teams.
Familiarity with ITIL best practices and incident management processes.
Strong analytical and reporting abilities.
Key Resposibilities:
* Manage workstation setup and relocation procedures. * Provide IT support for conference room setup and troubleshooting. * Escalate issues to higher-level support when necessary. * Contribute knowledge through creating articles, delivering training, and facilitating forums. * Collaborate with Incident Management, Change Management, Problem Management, and support teams. * Generate accurate reports to communicate performance metrics and SLA compliance. * Execute additional assigned IT tasks as needed. * Coordinate with vendors and facility teams to promptly resolve meeting room device issues. * Maintain comprehensive inventory and documentation of meeting room equipment. * Support and troubleshoot Azure Virtual Desktop access and associated challenges.
