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Service Operations Specialist - Assistant Vice President
Job Description: Job Title Service Operations Specialist Corporate Title Assistant Vice President Location Jacksonville, FL Overview As a Service Operations Specialist on our Technology team, you will be responsible for ensuring the security and stability of the Identity & Authentication major authentication platforms. The main function of this role is to perform monitoring of the platforms and identify underlying performance and reliability issue. You will be supporting, tracking, and resolving production technical issues and you will have experience of ITIL Service management tools such as ITIL. Working closely with Level 2 Operations and Development, you will ensure releases into pro


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