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Customer Service Executive - Contact Centre
As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and procedures as well as local laws and regulations. Main duties and responsibilities Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services Respond to customers' queries and concerns with the aim of achieving first call resolution. Follow up promptly with customers to resolve issues

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