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Desktop Analyst
Provide second level desktop technology support for critical components of the business, which may include servicing multiple locations. Configure, install, maintain, and troubleshoot end user computing devices, related applications, and peripherals, which will include desktops, laptops, mobile devices, workstation operating systems, and related network. Collaborate with level three support subject matter experts to escalate and troubleshoot issues and support and execute desktop projects (e.g. deployment, installation, tool/process creation, and implementation). Responsibilities Provide quick response and resolution to brought up requests (e.g. second level support for the Help Desk) regarding desktop issues/needs related to desktop, laptop, ope


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