Purpose of Role: The Oversight role is to assist the London Oversight team with their oversight and governance of Middle Office Operations services delivered out of Hyderabad, India.
Key Responsibilities: The key responsibilities of the role are as follows:

• Assist in defining and implementing the operating model, controls and ongoing performance monitoring
• Act as a point of contact and escalation with the Hyderabad teams to co-ordinate and mobilise subject matter experts complex query resolution including breach reporting and actions to remediate
• Objectively assess supplier performance on a prescribed frequency, working with them to remediate performance where required,
• Act as liaison with Relationship Management Team, ensuring our service delivery is a seamless client experience,
• Deliver excellent client service and client experience at all times, proactively managing escalations in an open and transparent manner
• Operate, at all times, in accordance with robust procedures and controls

Work Parameters or Boundaries:

• Ensure all activities are compliant with corporate standards.
• Maintain clear and effective communications with immediate colleagues and Senior Management
• Deliver high quality, professional service to all clients.
• Adhere to internal procedures and best practices at all times.

Specific Qualifications/Skills:

• Demonstrable passion or interest for client service stakeholders, using skills/experience built through significant practical experience or training (not essential),
• Detail oriented and with high attention to accuracy,
• Ability to work within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
• Comfortable dealing with ambiguity,
• Ability to multi-task and work under pressure/ to deadlines.

Previous Level of Experience:

• Basic knowledge of Middle Office Operations desirable
• Knowledge of end-to-end operations model for investment management (front-to-back understanding) desirable but not essential
• Good written and communication skills

Skills - interpersonal, numerical, problem-solving, analytical, etc

• Intellectually curious with a willingness to challenge the status quo,
• Previous (but not essential) relationship management experience with stakeholders, third party administrators and suppliers and advantage
• Basic knowledge of operations, risk and supporting audits desirable but not essential.
• Prioritization skills
• Solid sense of ownership
• PC literate - Word, Excel, PowerPoint

Disposition

• Resilient, with the ability to remain positive and calm when under pressure
• Can-do attitude with strong sense of ownership and leadership
• Ability to prioritize and work on own initiative in a complex environment
• Flexible working hours may be required

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers

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