Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
This is an excellent opportunity for the successful candidate to work as part of a growing business support team that provides support to a number of applications locally and globally.
The Ops Support team focusses on resolution of issues raised by the Operations users. These issues can be related to user knowledge, application issues, or complex issues requiring vendor engagement. There are also requests for application maintenance and setups. The process of resolving issues requires strong problem solving, and excellent communication skills.
Flexible working: We are a diverse and flexible employer and hiring the best talent is our objective. Our working landscape is changing and as such we are equally keen to hear from people who have specific requirements. We are open to flexible working arrangements.
Responsibilities:
The main responsibilities for this role include:
To utilise technical and analytical skills
To work in partnership with the business to ensure timely issue resolution
Provide support to the Funds Administration business and liaise with the application vendors and technology on their behalf
Test vendor/application solutions
To successfully manage and co-ordinate any parameter changes within the applications
Liaise with our virtual teams
Understand the business, our operating model and service offering and the importance of Service Level Agreements.
Know and engage all relevant stakeholders when necessary
Have an acute awareness of risk and continually seek to improve and tighten controls
To successfully manage work allocated
Monitoring of deliveries to clients
Communicate effectively with internal stakeholders and ensure timely escalation of issues is adhered too.
Development Value:
Opportunity to work with a highly proficient team in a rapidly changing environment.
Opportunity to develop industry knowledge, communication and leadership skills.
Develop to work with global client base to grow the partnership
Development of senior networking within Citi
Qualifications:
Experience with fund accounting within financial services
Ideally Chartered Accountant/CFA/MBA
Previous supervisory experience
Demonstrated leadership and project management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication
Demonstrated Subject Matter Expert (SME) knowledge in related area
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Job Family Group: Operations - Transaction Services -------------------------------------------------
Job Family: Fund Accounting ------------------------------------------------------
Time Type: Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
