The Retail Area Director is a senior-level management position responsible for providing full leadership and direction to a team of employees and growing sales and client base in coordination with the Consumer Sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty and recommend the development of business strategies or initiatives. Responsibilities may also include the management of activities by external organizations and the direct management of individuals and sales teams.
Responsibilities:
Oversee branch operational and service performance by analyzing performance data, developing and executing action plans, communicating and managing performance expectations and facilitating development planning
Provide leadership, coaching and direction to all levels of branch and area staff, concentrating on branch visits and area level meetings to drive individual and branch success and balance in results between client advocacy, sales and operational excellence (including operational risk)
Partner with segment market managers to drive synergies, review sales pipelines and coordinate priorities/focus areas for branches
Identify, source and develop talent, coach branch managers and their teams to leverage Citi's lead management system and other lead generation techniques (e.g., referrals, community outreach) and encouraging participation
Work with various function Managers to drive sales activities by analyzing client and market data to identify potential sales and services opportunities and build partnerships in the community
Integrate, prioritize and manage promotional campaigns across segment and product lines and embed the principles behind the compensation program to ensure the motivation of the right behaviors and business delivery
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
10+ years of relevant experience
Experience in retail banking, sales management and leading remote teams in a matrix organization
Proven success in sales, service, operations and employee retention
Proven leadership, interpersonal, prioritization and organization skills
Consistently demonstrate clear and concise written and verbal communication with ability to actively listen
Proven ability to respond to organizational, business and regulatory changes, inspire others and exhibit flexibility and self-motivation
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
Approved by Scott Stokes. ------------------------------------------------------
Job Family Group: Consumer Sales ------------------------------------------------------
Time Type: Full time ------------------------------------------------------
Primary Location: Brooklyn New York United States ------------------------------------------------------
Primary Location Full Time Salary Range: $139,040.00 - $208,560.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------
Anticipated Posting Close Date: Apr 15, 2024 ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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