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Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.
We're looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That's why we are 'Investors for a new now'.
As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients' financial future. And in return, we'll give you the support and platform to develop new skills, make an impact and work alongside some of the industry's greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career.
This is your chance to invest in your future.
Read more about DWS and who we are here.
Team / Division Overview
Transfer Agency services for certain products are outsourced to several vendors and is managed by the DWS Transfer Agency Business Management (TABM) group. As a vendor liaison, your responsibilities in performing oversight will ensure the vendors manage the business needs as dictated by contractual arrangements, DWS Management, other DWS business leaders, and regulations governing various investment products. You will primarily focus on oversight of operational activities of DWS mutual fund products serviced by a key vendor.
Role Details
As an Analyst, you will be responsible for the following (not a complete list):
Monitor, track, and report on service delivery and performance outlined in the vendor service agreement (service level agreements), deliver results regularly to management and peers, and communicate expectations to the vendor in order to ensure excellent service to our shareholders
Randomly sample transactions for quality each month. Address any issues or concerns with TA vendor in the early stages to correct situation and avoid any long-term challenges.
Review weekly vendor performance reports identifying items in need of escalation or input. Escalate any issues as necessary with vendor and appropriate DWS management
Lead effort to respond to requests made by legal, compliance, internal/external auditors, regulators, and other entities tasked with obtaining data and evidence of existing controls and that they are properly designed and working effectively
Assist with shepherding critical vendors through internal third-party risk management process
Participate in annual vendor due diligence meetings helping coordinate all aspects of meeting to ensure all corporate objectives are met
Coordinate annual review and update of departmental processes and procedures providing feedback, suggestions, and recommendations for changes as necessary to ensure efficiencies and cost preventative measures are implemented
Develop strong working relationships with outsourced vendor and internal contacts
Perform periodic process reviews of department/functions at the outsourced transfer agency with a focus on strengths, weaknesses, opportunities, and threats.
Facilitate system access and removal of access to outsourced transfer agent.
Perform other oversight functions as requested
Promote efficiencies, cost savings, and service enhancements by recommending necessary process improvements when applicable
Assist in senior management and board reporting when necessary
Your Skills and Experience:
Three to five years financial services experience
Experience with Transfer Agency Operations is a plus
Strong interpersonal and communication skills
Must be detail-oriented and have an analytical mindset
Be able to manage multiple tasks/projects concurrently and quickly adjust priorities to ensure all deadlines are met fully and accurately
Interact with managers, peers, vendors and other internal clients in a tactful, constructive, cooperative and enthusiastic manner
Self-motivated and enthusiastic team player who is proactive and ability to work independently as well as work with others in a fast paced, dynamic, deadline driven environment.
Execute tactically on a day-to-day basis
Expertise with Microsoft Office applications
What we'll offer you:
At DWS we're serious about diversity, equity and creating an inclusive culture where colleagues can be themselves sand it's important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS, you'll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle. Whether you're interested in healthcare, company perks, or are thinking about your retirement plan, there's something for everyone.
Some of our core benefits:
Competitive Salary and Matched 401K Savings Plan
Generous Paid Time Away plus Bank Holidays
Physical and Mental Health Well-Being benefits including (but not limited to) Health & Life Insurance Plans and the support of trained Mental Health First Aiders
Family friendly benefits including generous parental leave packages (supporting all variations of family set-ups), to healthcare plans and travel insurance
The opportunity to support our CSR strategy which is focused on combatting climate change & achieving greater social justice. You can make donations to our partnered organizations or take part in corporate volunteering opportunities in your local communities by providing on hand support.
DWS' Hybrid Working model is designed to find the right balance between in-person collaboration and engagement in the office, which is core to our working culture, and working from home. Each business group varies on the split between time spent in the office and at home, but this will be discussed and made clear as part of your application and interview process. We will continue to review and evolve our working environments and methods to ensure that we are working in the best way possible for our people.
If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let them know what assistance you may need. Examples of adjustments include providing a change to the format of the interview, or providing assistance when at the DWS office. This will not affect your application and your recruitment team will discuss options with you.
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Our commitment to equal employment opportunity
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Non-discrimination Provision .
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .
