The Group Director is a critical member of the Financial Advisor / Private Wealth Advisor team. This role helps shape the vision of client service and business management for the Financial Advisor / Private Wealth Advisor team by defining clear roles and responsibilities for each team member and by overseeing daily business operations. This dynamic leader plays a key role in delivering exceptional service to clients, while supporting Financial Advisors / Private Wealth Advisors in the development and execution of their business plans, identifying new business opportunities, and overseeing client meetings and events. The Group Director supports the Financial Advisor / Private Wealth Advisor team holistically, contributing to a strong culture by motivating team members to embrace new ideas and ensure a high level of service.
DUTIES and RESPONSIBILITIES:
Business Management & Strategy
Leads three or more full-time support team members who manage the service and business activities of a team
Allocates work across team members, managing priorities and schedules, while serving as an escalation point for team-related issues and concerns
Works in conjunction with the Business Service Manager (BSM) to oversee such team responsibilities as interviewing candidates for hire, training team members and offering input on staff performance
Oversees the development and implementation of strategies to execute Financial Advisor / Private Wealth Advisor business plans, which may include performance tracking and managing the support staff's monthly compensation
Leads support team to establish and cultivate relationships with new and existing clients and proactively guides the resolution of issues and concerns
Focuses strategically on client business development
Utilizes financial planning tools to analyze complex financial information and participates in client/prospect financial planning presentations
Participates in quarterly/annual business performance reviews with clients to help maximize investment performance results
Leads business strategy and education sessions with team members to promote Morgan Stanley initiatives and/or the implementation of the firm's capabilities as part of the team's ongoing strategy to deepen and enhance client relationships
Works with the Complex Business Service Officer and/or the Business Service Manager to promote and execute firm initiatives, projects, and remediations with team members
Operational & Administrative Management
Develops procedures for solving client concerns (logistical, administrative, etc.) and follows through on resolution of client service projects and operational issues
Serves as the lead contact with clients for administrative problem resolution and fields general client questions on a wide spectrum of topics
Develops strategies to enhance business operations that support revenue-generating activities for the Complex
Performs preliminary review of all outgoing correspondence and reports for accuracy
Manages service transaction processes for clients in collaboration with team members
Partners with the Business Service Manager to monitor team schedules and vacation calendar
Plans and leads team staff meetings
Serves as the liaison between local management and the Complex team and the main point of contact for interns
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
10+ years of work experience in a field relevant to the position required
Advanced degree or professional certification or industry experience required
Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Willingness to obtain additional licenses and/or designations as required
Knowledge/Skills
Enjoys working with people and solving problems
Evidence of strong leadership skills or previous supervisory experience
Strong industry and product knowledge, including understanding of applicable compliance rules and regulations
Ability to think and execute strategically, prioritize and resolve complex problems and escalate as necessary
Detail-oriented with superior organizational and time management skills, including delegation of work
Effective written and verbal communication skills, providing comprehensive feedback and solutions to complex issues
Exceptional conflict resolution skills
Team player with the ability to collaborate with others
Proficient in applicable software applications
Ability and interest to work in a fast-paced, evolving environment
Reports to:
Business Service Officer and/or Complex Business Service Officer
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
