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Support Specialist - Consultant
Description The Customer Support Specialist Consultant provides computing support to internal employees- second level problem determination, recording, resolution & escalation of problems if necessary. He/She works with users whose issues could not be resolved in the first call & answering initial user calls during peak call times. He/She resolves complex problems immediately & identify those issues that are systemic or require senior level support involvement. He/She uses problem management database & help desk systems daily. Principal Accountabilities: ??? Acts as a secondary contact for password resets for most internal applications. ??? Decides appropriate course of action when speaking with a customer, such as which actions


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