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Director, Product Support/ SaaS Operations
Director, Product Support/ SaaS Operations ( State Street Bank and Trust Company; Burlington, MA): Will manage Team Leads & Managers who in turn manage teams of product specialists, FIX and system analysts to deliver product and operational support services to CRD customers globally. The team owns the issue management and remediation process, helps to ensure customer goals are met, minimizes the adverse impact of incidents and product problems on the customer, and prevents reoccurrences of issues. The individual in the position will analyze and automate service delivery processes in support of Charles River's Software as a Service (SaaS) global strategy. The role encompasses solution provisioning, monitoring, and process automation, using a combination of Charles River IMS capabilitie


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