The Leaves of Absence Specialist is responsible for overseeing and administering leaves of absence and accommodation requests arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), the company's short-term disability plan, maternity and parental leave and all other leave programs.
Responsibilities
Council employees and leaders on the leave of absence process, leave options, eligibility and pay continuation; provides leave and accommodation case management through resolution with appropriate employee and leader follow-up as needed
Review and evaluate requests for accommodations using the interactive process to ensure best practices are implemented in compliance with ADA
Maintain accurate leave of absence records by accurately coding leave types and status within Workday; coordinate paid-time off and paid leaves with accurate absence coding in Workday to ensure timely and accurate employee pay
Research and resolve pay discrepancies for employees on leave of absence or upon return to work; collaborate with payroll for any pay corrections requiring off-cycle/on-demand checks
Process direct benefits billing to ensure uninterrupted benefit coverage for employees on unpaid leave of absence
Manage the return-to-work process by engaging with leaders to assess work restrictions and ensure the employee is accurately returned to active status in Workday
Maintain complete and accurate records of leave and accommodation requests within case management in accordance with specified legal requirements and documentation best practice
Conduct research and apply subject matter expertise and judgement to resolve escalated cases within specified service level agreements while adhering to company policy and compliant with federal, state, and local leave laws
Liaise with third party vendor regarding employee eligibility and medical certification approval
Research and resolve data and processing errors with third-party vendor as required to resolve issues
Solve problems through active listening, trouble shooting and critical thinking
Identify points of confusion or lack of knowledge with leave of absence or accommodations; recommend enhancements within our self-service applications, employee/leader knowledge articles or processes and procedures to improve employee and leader experience and overall satisfaction
Promote and educate on self-service options when appropriate
Required Qualifications
3+ years working in an HR services organization, preferably in leave of absence and accommodation administration
Bachelor's degree in related field of study or equivalent years of work experience
Basic understanding of HR terminology within supported region (US, EMEA, APAC)
Proficiency with MS Office suite of software (Outlook, Teams, Word, Excel)
Organized with strong attention to detail
Ability to multi-task and demonstrate strong follow through
Excellent verbal and written communication skills
Preferred Qualifications
Previous experience in HR service/contact center supporting HR, payroll and/or benefits
Experience with Workday time and attendance or comparable HCM software
Experience with HR case management/CRM software
Familiarity with the Americans with Disabilities Act (ADA) and Family Medical Leave Act (FMLA)
Ability to explore factors, diagnosis issues and determine and implement best outcome solutions
About Our Company We're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.