Job Description:

Job Title Site Reliability Engineer - ServiceNow

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

As a Site Reliability Engineer (SRE) Engineer on our Technology team, you will play a major role in building a strategic global platform for a real time payments application with low latency and high throughput in a global distributed team across regions with Scaled Agile Methodologies. By engaging with the team to work on highly sought-after Real-time payments domain you will help us in developing software to make underlying systems more resilient, automated, and self-healing over time. Deutsche Bank is investing heavily in technology, which means we are investing in you. Join us here, and you'll constantly be looking ahead.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift, and volunteer programs

What You'll Do

• Day-to-day 2nd and 3rd line support and implementation of the ServiceNow platform, core product suite and Deutsche Bank customized routines, as well as servicing of user requests, support for client issues, support for infrastructure and providing user training
• Responsible for the Implementation of changes to ServiceNow
• Maintain process and procedure documentation and tracking of all problems and changes, as well as participate in outage/problem management activities
• Support Disaster Recovery tests and processes and actively seek out and eliminate waste / low value activities
• Own ad-hoc projects and tasks related to monitoring products
• Bespoke script development (e.g., Perl, APIs, SOAP and JavaScript)

Skills You'll Need

• Have experience in ServiceNow L3 / SRE support or in ServiceNow development
• Strong vendor and relationship management skills with strong core production support engineer with a solid background in the UNIX, Windows & Java scripting
• An 'all-rounder' with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, and REST
• Appreciation, knowledge, and experience of competitive industry standard monitoring technologies and solutions would be advantageous
• ServiceNow Developer Certification

Skills That Will Help You Excel

• Have excellent oral and written communication skills (English)
• Be a Self-Starter, highly self-motivated professional with robust decision-making capability while being delivery focused and used to working within tight deadlines and able to identify problems at an early stage
• Be a 'team player' but also able to work autonomously, while possessing strong analytical and problem-solving abilities
• Be a structured, methodical thinker with a keen eye for detail, as well as confident and able to convincingly structure, summarize, present and challenge thoughts or ideas
• Be appropriately assertive with excellent relationship building and stakeholder management skills

Expectations

It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78,000 to $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email HR.Direct@DB.com .

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .

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