Provide leadership to a diverse team that provides Operational Oversight, service, and administration of complex and high-risk products within Bank Operations. Provide coaching, development and support to staff members and support teams, to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Serve as leader resource and subject matter expert in project and business driven initiatives. Act as point of contact and subject matter expert for all functions performed through outsourcing arrangements.
Provide leadership and coaching to Bank Operations direct reports, including providing work direction and support to team on process, procedures, escalated and complex issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.
Drive and provide leadership to management team to implement process improvements, proactively identifying and resolving complex business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk.
Serve as lead resource and subject matter expert in projects and business driven initiatives within team and across Operations, that generally have larger enterprise-wide impacts.
Provide leadership and coaching to management team through appropriate leadership techniques, including goal setting, managing performance, coaching and developing staff to promote both individual and team success. Provide leadership and guidance on all levels of processes and procedures as well as compliance and regulatory requirements. Consider impacts related to implemented changes and communicates appropriately.
Education: High school or GED
7 to 10 years relevant experience
*Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
Extensive experience working in operations, processing or customer service team.
Strong consultative and relationship building skills with the ability to effectively partner and influence both internal and external partners.
Demonstrated people leadership experience gained through direct leadership.
Strong communication skills, including ability to explain complex issues in an understandable manner.
Education: Bachelors degree or equivalent (4-years)
Checking Account Operational experience
Vendor oversight and management.
About Our Company We're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.