Service Operations Specialist (f/m/x) - Identity and Access Management
Location: Eschborn, Germany
Type: Full Time
Internal Number: 20268188
Details of the role and how it fits into the team
The team Access Lifecycle Solutions within the area Identity & Access Management is responsible for providing centralized Identity & Access Management solutions. These provide permissions and roles to application users in a standardized and compliant process. The assignment of roles can either be automated or manual.
We are looking for a Service Operations Specialist (f/m/x) who will be responsible for day-to-day service operations for the central Identity & Access Management system.
Your key responsibilities
Managing and supervision of the vendor responsible for RTB (Run-the-Bank) incl. operations as well as the management of smaller projects
Supporting S2/S1 incident calls for the One Identity Manager product; ensuring escalation of operational, regulatory, or other risks to management
Supporting audit requests (e.g., presentation of the solution, delivery of evidence) as well as monitoring subsequent implementation processes
Service operations (management of incidents, knowledge, problems and change)
Ticket and process analysis to drive continuous improvements in implementations according to industry best practices, while also complying with safety regulations as well as control processes
Your skills and experiences
Completed degree in IT or a comparable qualification
Proven experience in service operations of larger and complex IT-systems
Knowledge of ITIL processes
Experience in managing vendor teams
Excellent communication skills (English and German fluent)
Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired
Please note that this may vary slightly from location to location.
In case of any recruitment related questions, please get in touch with Viktoria Uitz.
Contact: Viktoria Uitz ( +49 (151) 58079653)
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