Job Description:

Details of the role and how it fits into the team

The team Access Lifecycle Solutions within the area Identity & Access Management is responsible for providing centralized Identity & Access Management solutions. These provide permissions and roles to application users in a standardized and compliant process. The assignment of roles can either be automated or manual.

We are looking for a Service Operations Specialist (f/m/x) who will be responsible for day-to-day service operations for the central Identity & Access Management system.

Your key responsibilities

• Managing and supervision of the vendor responsible for RTB (Run-the-Bank) incl. operations as well as the management of smaller projects
• Supporting S2/S1 incident calls for the One Identity Manager product; ensuring escalation of operational, regulatory, or other risks to management
• Supporting audit requests (e.g., presentation of the solution, delivery of evidence) as well as monitoring subsequent implementation processes
• Service operations (management of incidents, knowledge, problems and change)
• Ticket and process analysis to drive continuous improvements in implementations according to industry best practices, while also complying with safety regulations as well as control processes

Your skills and experiences

• Completed degree in IT or a comparable qualification
• Proven experience in service operations of larger and complex IT-systems
• Knowledge of ITIL processes
• Experience in managing vendor teams
• Excellent communication skills (English and German fluent)
• Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired

What we will offer you:

https://careers.db.com/explore-the-bank/working-environment/benefits-wellbeing/

Please note that this may vary slightly from location to location.

In case of any recruitment related questions, please get in touch with Viktoria Uitz.

Contact: Viktoria Uitz ( +49 (151) 58079653)

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