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Service Desk Manager - Assistant Vice President
Job Description: Job Title Service Desk Manager Corporate Title AssistantVice President Location Jacksonville, FL Overview Reporting to the Global Operations manager for Service Desk, you will be responsible for providing leadership to the Service Desk Operations team. The Service Desk Manager (SDM) is a critical role in any Information Technology (IT) Service Management (ITSM) operation. You will be responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is part general management, part service operations, and part special projects - the service desk manager wears many hats. In addition


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