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Senior Associate, IBGT Command Centre Lead, Institutional Banking and Future Ready Technology, Technology & Operations
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Be part of a Command Centre team to handle Incident and Problem Management. Manage a team of Command Centre analysts. Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process. Manage Change Management stakehol
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