Associate, Collections Credit Control - Wealth & Personal Banking
Location: Singapore, Singapore
Type: Full Time
Internal Number: 20271798
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Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world???s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC???s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers??? needs.
We are currently seeking a high calibre professional to join our team as an Associate, Collections Credit Control.
Responsible for dunning on all overlimit, delinquent and revoked RBWM Secured & Unsecured accounts to control / minimize default rate / losses
By doing quality and quantity dunning and recommend appropriate actions
By being effective in securing promises to pay
By handling difficult and complex situations when necessary
By negotiating with customers to work out viable solutions with cost effective measures to achieve performance
To work with lawyers closely and adopt best legal actions with maximum recoveries at minimal costs
To work with Credit Counselling Singapore and adopt best repayment plan for customers
To create a professional and friendly environment
By providing timely, flexible and efficient service to our customers
Written correspondences should be acted upon within the expected turnaround
Maximise productivity and efficiency
Updating memos accurately at a reasonable speed, using RDF in ECAFE/Cyber where relevant
Responsible for monitoring individual/DCA/Law Firms effectiveness and performance including the performance of the trainees assigned to
Ensuring appropriate and prompt action taken to recover the debt
System and daily issues
By reviewing and recommending enhancements including system enhancements to improve current workflow/processes to minimise manual input to increase operationally efficiency
2 years related collections experience and is able to manage and review delinquent/revoke/written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as
Control flow through prior to write-off
Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests
Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times
Manage/Review draft response on exceptional collections cases such as customers??? feedback, MAS letter
Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio
Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts
Preferably with minimum of 2 years of related collections experience but fresh grad may apply
To be considered for this role, the relevant rights to work in Singapore is required.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.