The Rates & Credit application support team assist front office staff on the Rates & Credit trading floors with their trading and risk applications. You will support the traders providing application expertise and resolving technical failures with the applications, as well as liaise with application development teams to understand the applications, the releases that are planned, and to get their assistance with incidents. You will proactively monitor the applications and maintain the monitoring tools and have the opportunity to contribute to automation of support tasks, using scripting and in house tools. You will communicate incidents to the trading desk, perform appropriate ticketing of failures and follow up after incidents to ensure they are not repeated. You will ensure changes to the production environment meet the required standards.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift, and volunteer programs
What You'll Do
Provide trading desk with application Subject Matter Experts (SME) knowledge and resolution to their application queries and failures
Drive incident resolution for issues with Rates & Credit applications
Provide clear communications to business and senior technologists on incidents and follow-ups
Own improvements to Rates application monitoring and automation, drive down manual effort on your supported platforms
Work with application developers to improve application stability
Skills You'll Need
Further education in technical or relevant business subject
Experience of supporting front office business users in a financial services industry
Knowledge of fixed income products (bonds, swaps) and related market events
Very strong written and verbal communication skills
Good knowledge of Linux and Structured Query Language (SQL)
Skills That Will Help You Excel
Excellent communication skills, both written and spoken
Technically savvy with capability to debug issues using a culmination of in-house and out-of-the-box tools
Self-starter and self-motivated
Expectations
It is the Bank's expectation that employees hired into this role will work in the New York, NY office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
New York City office
The salary range for this position in New York City is $75,000 to $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
Hear from our people and look inside our office: DB@The Muse
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Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .
