Role Purpose The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes and playing a key part in driving end to end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.
Grade/Level ( relevant for internal applicants only ): 08
The Location: Dallas, TX; Denver, CO
Business Impact The role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community. This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users. The role also works with AMs and their teams to ensure a high level of operational efficiency, problem solving, and innovation.
Key Responsibilities Customer
Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs
Complete key steps of the end-to-end ratings process for high complexity jobs for one practice with limited supervision with pace and quality to meet customer needs
Support completing team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs
Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work
Guide analysts and other business partners through the ratings process and support change management of improvement efforts
Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision
Understand key metrics to support the management and improvement efforts of ROS
Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs
Complete onboarding within 6 months
Live the ROS operating principles
Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix
Support team members and work as a team to live the ROS mission and achieve the ROS vision
Background & Experience
Minimum 1 years' experience in Industry: Operations or Data experience preferred
Experience leading projects highly valued
Exposure to different parts of the organization in a variety of roles preferable
Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $41,100 to $55,000 . Base salary ranges may vary by geographic location.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires .
About Company Statement : S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.