Proactively approach customers to create awareness (attract), excitement (engage) and interest (connect) around products / services in the Lifestyle area in our store.
Creates superior waiting experience for our customers by proactively engaging them in our lifestyle products / services.
Uncovers customer's needs through relational customer engagement and cross-sell available lifestyle products / services.
Event coordination and management, including end-to-end operationalization of events schedule, pre-event set up, attendees verification, ensuring smooth event management for customers and speaker as well as post- event winddown.
Service Quality Deliverables
Be the ambassador of the store by delivering a remarkable service to customers with relational customer engagement and communications.
Maintains positive image of the store with high standards of premises management which includes visual merchandising at Lifestyle area.
Able to identify customer's banking needs and refer to financial consultants for wealth journey conversations.
Engages Store manager regularly to contribute/share ideas on way to improve service delivery.
Assisted Services for Digital Platforms (SMART ATM / ATM, MB/INB)
Provides assistance to customers for basic transactions at SMART ATMs, ATMS, MB/INB.
Extends warm transfer of customer to Service Banker for troubleshooting of MB / INB issues.
Accurately executes payment of products by customers.
Qualifications
Prior experience in retail customer service will be advantageous
friendly and approachable disposition, with strong communication skills confident and comfortable to engage with both small groups as well as with individual customers
takes initiative and is proactive with a positive mindset to prioritize tasks
Adaptable and flexible with schedule to fit business needs.
