The Senior GCC Analyst provides first line support to customers of CME Group for technical, product, trading, and market-event enquiries. In this role, the Senior GCC Analyst works regularly in a customer-facing capacity to deliver informational assistance via telephone and electronic means. Performing analysis on market conditions and monitoring order flow in a fast-paced environment to deliver an accurate assessment to Senior Management.
For this role you will have a passion for solving problems & delivering excellent customer service. You will deliver advanced market & technical assistance for front-end trading platforms, market data, match engine functionality & perform advanced data analysis.
Responsibilities will include and not be limited to the following:
Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process, procedures and technology
Field customer enquiries relating to market events, connectivity, business technology, and products
Evaluate and monitor market activity and order flow for efficiency and anomalous behavior
Perform investigations for both internal and external clients - be able to articulate difficult and complex problems and solutions to a broad range of audiences
Qualifications:
Prior customer support experience in a customer facing position
A solid knowledge of futures, options and/or OTC products across Commodities, Equity, Interest Rates and FX Derivative Markets
Significant experience with leading industry charting/news platforms, such as Bloomberg, Thomson Reuters Eikon, CQG & front-end trading platforms
Additional desirable qualifications:
Experience with investigative and analytical tools such as Splunk and Corvil
Good knowledge of Machine Learning and Statistics
Tenacious with a can-do initiative and a strong desire to learn
Team player with the ability to work independently
Experience:
Previous experience within trading, technical support, marketanalysis and customer support experience
Applicants must be able to demonstrate strong communication, written and problem-solving skills
Advanced understanding of electronic trading
Experience working with big data, visualizations & automation
Experience with Python libraries such as Pandas & NumPy
Advanced Excel, VBA, Tableau a plus
Language Requirements:
Fluent in English both verbal and written
Proficiency in other languages a plus
Education:
Bachelor's degree or equivalent in relevant field
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
