Provide day-to-day IT infrastructure and system support in a highly dynamic and demanding trading environment
Manage all incoming enquiries and system issues reported and perform investigations to resolve them
Manage client IT teams for any system related matters and new implementations
Assist to engage Group Legal and Compliance for review of new contracts and services discussions with vendors
Support FIX connection setup and certification when onboarding new institutional clients
Maintenance of key business IT procedures and perform UAT testing for product/platform enhancement
Regular monitoring of system performance and work together with Institutional Business to forecast future trading volume to ensure there is system availability and capacity
Continuously improve and optimize the electronic connectivity of the equities trading system for Institutional Business
Assist to perform Outsourcing Review of Outsourced Vendors on an annual basis and ensure compliance to regulatory and system procedures (e.g. RCSA, RRSA and CSA assessment)
Assist to liaise both internal and external IT audits, as well as handle system information requested by regulators
Assist to handle all payments relating to the Institutional Business
Assist to prepare system reports and slides for management reporting or meetings
Qualifications Requirements :
Excellent analytical skills with an ability to resolve issues independently
Meticulous yet able to multi-task and cope with changes and diversity in a fast-paced environment
Self-motivated, well organized with facilitation skills
Good communication skills both verbally and in writing, able to work under stress of dealing room
A good team player with initiative, drive, and good stakeholder management and interpersonal skills
Some working knowledge in configuration and support of FIX connectivity infrastructure for equity trading system such as FIS, Fidessa, Itiviti
Degree in Business or Information Technology or equivalent, preferably with some knowledge of the securities business
