S&P Market Intelligence The Role: Technology Operations Engineer The Team: S&P Global's Brokerage, Research, Sales, and Trading group (BRS&T) provides market intelligence, data and technology solutions to all participants in the Global Markets. We're seeking a talented and highly motivated Engineer to help us 2nd line Application Support. The Impact: This position is essential for the support of our business and providing our clients with a best in class customer experience. This position will also offer employees an opportunity to help build a cloud native support program from the ground up. What's in it for you: - Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment.
- Close collaboration with Product and Technology leaders
- Regular opportunities for promotion and advancement
Responsibilities: - Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
- Work collaboratively with development team as required for third line escalation.
- Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
- Drive and engage in disaster recovery processes for all products.
- Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
- Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
What We're Looking For: - University Graduate with Bachelor's Degree in computer science or Computer Engineering related degree, Master's Degree is a plus
- Minimum 5+ years of work experience in an Application Support role
- Must have fundamental working knowledge of Oracle, SQL and RDBMS - including database query plan analysis and monitoring
- Knowledge of operating systems most especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage
- Must have fundamental knowledge of networking basics and topology.
- Strong working knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage.
- Excellent listening, presentation and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly languages
- Ideal candidate is a self-starter capable of working independently as well as contribute to the team's requirements
- Be able to work flexible shift hours including weekends to meet work requirements and project deadlines
This role is limited to persons with indefinite right to work in the United States. Flexible Working (optional) We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Grade/Level ( relevant for internal applicants only ): 9 The Location: Dallas, TX Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $100,000 to $ 110,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires . About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 281811
Posted On: 2023-03-11
Location: Dallas, Texas, United States
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