As a Design Engineer at Ameriprise you will play a key role developing and maintaining new capabilities within the End User Computing team. You will be part of a team responsible for the engineering and maintenance of the enterprise End User device management and support platforms. In this role you will often collaborate with partners in other lines of business providing monitoring solutions when new applications are introduced, or changes are made to existing applications. You will help drive the optimization of technology operations though automation and solution delivery, system/services performance monitoring and solving problems.
The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing, and maintaining a standard end user delivery model. You will apply this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable, and supportable. You should possess system knowledge in the areas of MacOS Imaging, Patching, System Certificates, and Active Directory authentication using Enterprise Connect, AzureAD SSO, and CIS security hardening guidelines to effectively support and grow these technologies
The preferred candidate will be someone who has the ability to dive into new technologies, take ownership and drive improvements to whatever assignments come your way. You will define, engineer, and implement enterprise strategy for a wide variety of end user experience services and technologies.
Support complex enterprise architectures by developing, designing, configuring and implementing detailed engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment.
Design, enhance and implement End User Compute platforms and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience.
Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services and support.
Keep abreast of developments within the IT Industry that End User Computing Services are kept in line with defined or emerging industry standards.
As a driver of change, take an innovative and enterprise-wide view of the needs of our end users and help drive forward new solutions and capabilities that will further enhance their experience and satisfaction in a highly available and secure manner.
Responsibilities
- Independently perform complex, difficult assignments in the design, detailed configuration, integration and upgrade of existing and future technologies within technical area of expertise. Plan, design, review and approve robust, stable, scalable and manageable designs. Perform problem diagnosis, initiate problem resolution and provide top tier, ongoing life-cycle support for new technology deployments and upgrades.
- Manage effective relationships and work in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions, ensure service level commitments and project timelines are maintained. Provide technical expertise, leadership, direction and prioritization of work to team members ensuring successful project implementation and outstanding service delivery. Mentor, coach and contribute to the development of peers and other team members.
- Recommend, deploy and document design strategies and solutions for complex software/hardware/network engineering problems, based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies. Independently identify key issues, patterns and deviations during the analysis. Recommend robust solutions utilizing pragmatic judgment, creativity, and in-depth technical knowledge and evaluation techniques.
- Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. Utilize performance data and historical metrics to effectively: plan for growth needs; plan upgrades, migrations, optimizations and new implementations; identify and resolve efficiency issues; and improve overall functionality. Manage hand-over design solutions and provide multi-faceted testing support and validation prior to the final release of new and upgraded technologies.
- Create and maintain documentation of detailed design documents, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics, and overall project information (including key deliverables). Responsible for the technical correctness and completeness of engineering designs and artifacts. Ensure that build activities are completed per engineering diagrams that were drafted and approved for the project. Redirect build activities as needed.
- Provide thought leadership and influence the continual refinement of processes, policies and best practices to ensure the optimal performance and availability of technologies. Promote re-use and develop consistent technical build, implementation and support processes. Responsible for the validation of, and adherence to, defined standards. Ensure ongoing improvements align with existing service/process principles and Systems Development Life Cycle methodologies.
- Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Effectively present the value proposition of business-appropriate emerging technologies to technology leadership.
Required Qualifications
- Bachelor's degree or equivalent (4-years) in Computer Science, Engineering or related field; or equivalent work experience.
- 5-7 years proven engineering expertise within the subject matter domain.
- Ability to support working outside nor business hours to provide after hours or 'on-call' support when necessary to solve high profile incidents/problems.
- Highly innovative problem solver with strong analytical and customer service abilities.
- Self-driven with the desire and creativity to design a new service offering from the ground up.
- Ability to communicate and articulate technical information across various organizational levels.
- High reasoning aptitude and ability to quickly understand complex operating environments.
Preferred Qualifications
- Experience in management of EUC Desktop environments (Windows 10 & Windows 11) with significant experience using Microsoft Intune and SCCM as management platforms.
- Experience in MS Windows environment & application support.
- Experience in End user device management and planning in a heavily regulated industry is an advantage.
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
- Effective written and verbal communication skills
- Proficient and deep understanding on Microsoft Active Directory including deploying, configuring and managing GPOs as well as Intune configuration Policies
- Experience in implementing or working in environment with Network Access Control solutions with posture checks
- Certification in ITIL, MCSA for Windows 10 is preferred
About Our Company
The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. |
