Leverage your best in class customer service skills as first point of contact for our clients, advisors, and business partners in a fast-paced customer focused environment!
With support from our leadership team, you'll learn how to effectively deliver exceptional customer service over the phone to deliver timely, accurate solutions for transaction requests, research and respond to questions regarding service policies, procedures, account information, and resolve any outstanding service issues using call handling strategies to ensure a positive caller experience.
Additionally, we'll support your professional development through a company sponsored training program to attain FINRA SIE, FINRA Series 7 & Series 63 licenses!
Responsibilities
- Actively engaged to excel in an online preparation for the FINRA SIE, Series 7 and Series 63 licensing exams. This includes having the discipline to maintain the appropriate study schedule and understand the course content.
- Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and timely resolution for money movement, trade, and service requests while utilizing appropriate internal computer applications to meet or exceed service goals. May enter trade or money movement requests on behalf of the customer.
- Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers as well as provide education to customers to facilitate efficient self-service.
- Effectively leverage available resources to aid in making good decisions for different courses of action, act with a clear sense of ownership, follow through on commitments, escalate to avoid missing a deadline, learn quickly when facing new situations to positively impact customer effort and overall service experience.
- Translate feedback into accountable results to improve processes, efficiency targets, and caller experience based on guidance from peers, coaches, and/or leaders.
- Respond directly to information requests initiated by customers utilizing a variety of systems. Provide information to clients or other relationship partners, and work with appropriate internal partners to resolve any outstanding question(s).
Required Qualifications
- High School Degree or Equivalent.
- 0-3 years relevant experience required.
- Excellent customer service skills that include the ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.
- Strong written and spoken communication skills.
- Willingness to focus on the licensing study expectations.
- Demonstrated skill troubleshooting and identifying root causes and resolving issues.
- FINRA Series 7 registration or ability to obtain within 90 days of start date (may require SIE and S7 top-off exams).
- State securities agent registration, or ability to obtain within 90 days of start date (may require S63 or S66 exam).
- Ability to pass a pre-employment background verification and U-4 FINRA verification.
- Willingness to focus on the licensing study expectations.
Preferred Qualifications
- Previous customer service experience
- Product-specific or financial services industry experience.
About Our Company
At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. |
