The Role: Application Support Engineer (Level 2)
The Location : Dallas, TX
Grade : 10
The Team:
You will work with a team of intelligent, ambitious, and hard-working software professionals recruited from reputed universities and industries. S&P Global, Global Markets Group (GMG) provides market intelligence, data, and technology solutions to all participants in the Global Markets.
The Impact:
We're seeking a talented and highly motivated Level 2 Application Support Engineer. Solve interesting technical challenges in the area of multi-tiered distributed high-performance computing for an on-prem environment (migration to AWS in progress). The candidate is willing to explore new tools & technologies to meet the product demands.
This individual will support the Municipal Bookbuild platform during regular US business hours (8 AM-6 PM) as part of a two-person application support team.
What's in it for you: - This position provides a software developer, or an IT professional the opportunity to ensure the operational processes in the market leading Municipal Bookrunning platform run smoothly and enables users to conduct their business.
- Gain a deep understanding of the enterprise level financial web application that supports all top tier US banks.
- Be exposed to a variety of technologies and systems.
Responsibilities: - Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
- Work collaboratively with the development team as required for third-line escalation.
- Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
- Drive and engage in disaster recovery processes for all applications within the Municipal platform.
- Coordinate with product and delivery teams to ensure the application support team is ready for new releases and engaged in the early design of new enhancements
- Work on initiatives and continuous improvement processes around proactive application health monitoring, reporting, and technical support.
What We're Looking For:
Basic Qualifications: - Minimum 3+ years of work experience in an Application Support role.
- Bachelor's degree in computer science or computer engineering-related degree
- Experience in reading and debugging .Net code and Javascript.
- Must have a fundamental working knowledge of SQL and RDBMS - including database query plan analysis and monitoring.
- Knowledge of operating systems most especially Windows is a must. Good shell scripting experience is a must. The ability to use python scripting is an advantage.
- Ideally familiar with monitoring tools such as Splunk, New Relic, Centreon, and Monolith.
- Must have a fundamental knowledge of networking basics and topology.
- Must be knowledgeable in SDLC and have experience in raising development bugs - including priority assessment, high-quality analysis, and detailed investigation.
- Excellent understanding of software systems and technology
- Good understanding of software support team functions and a solid understanding of the end-to-end application development process.
- A strong desire to keep up with all the latest developments in related technologies
- Confident individual who can represent the team at various levels.
- Excellent analytical and problem-solving skills
- Ability to carry out business impact analysis and prioritize tasks according to severity and importance
- Must be a strong written and verbal communicator in English
- Be able to work flexible shift hours to meet work requirements
Preferred Qualifications: - Knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc. is an advantage.
- Master's Degree
- Understanding of agile methodology is a plus.
- Knowledge of, or experience working in the financial services industry would be a plus
- Excellent listening, presentation, and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly languages
- Ideal candidate is a self-starter capable of working independently as well as contributing to the team's requirements
Compensation and Benefits Information:
S&P Global states that the anticipated base salary range for this position is $70,300 - $139,800. Base salary ranges may vary by geographic location.
In addition to base compensation, this role is eligible for an annual incentive bonus.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit
https://www.spgbenefitessentials.com/newhires
About S&P Global Market Intelligence:
At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 280974
Posted On: 2023-03-15
Location: Dallas, Texas, United States
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