Who we are looking for
Global Delivery is a critical part of the business operations at State Street. We have around 20,000 staff various locations around the world including key locations in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland and Bangalore, Hyderabad and Mumbai in India.
Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.
What you will be responsible for
As the global head of custody you would lead a globally diverse team with 5 SVPs and 2 MDs reporting to you who oversee the custody services across corporate actions, income, payments and settlements/safekeeping, tax services and transaction management. Your role is also responsible for COE supporting corporate actions, income and transaction procession and reconciliation services for all back office and middle office services.
As a Global Operations leader you will
- Focus on client outcomes, problem solving, cooperating and communicating with rest of organization to achieve shared success
- Ensure timeliness and accuracy of the client deliverables for your respective set of products.
- Able to process feedback and develop meaningful actions to resolve identified challenges along reasonable timescales and demonstrate growth mindset
- Ensure key metrics, performance and risk indicators are in place to track volumes, manage growth, service delivery quality, cost, productivity, efficiency and risk
- Financial performance to operating plan, forecasts are accurate, headcount and expenses are actively managed and agreed efficiency targets are achieved
- Actively manage executive global stakeholders across Global hubs, Global Delivery and Investment Services. Partnering with other hubs and JV's on best practice sharing, optimal operating model
- Business continuity planning and execution. Development of a scalable, robust operating model that delivers resiliency. Strategic interactions with key stakeholders and partners to ensure continued operations.
- Identify and develop opportunities for transformation and capacity creation. Drive productivity and operational effectiveness
- Develop and lead a large team, fostering high performance and creating a destination for top talent. Develop effective modes of communication, delegation, talent development, employee engagement, and succession planning.
What we value
These roles requires senior leadership and advanced skills in areas such as:
- Navigate a large, global organization. Build meaningful relationships and develop an effective network
- Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives
- Proven leadership skills as well as managing and developing a high performing operations team
- Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
- Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes
- Demonstrated ability to manage, coach and influence colleagues and virtual team members
- Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
Specific minimum qualifications:
- A proven track record at a senior level in asset servicing or asset management
- Technical knowledge of custody and settlement activities and associated regulations
- Demonstrated skills in problem identification and resolution as well as collaborative problem solving in a complex setting required
- Proven track record of achieving/exceeding financial goals through expense discipline and headcount management
- Possesses excellent communications skills with evidence of successful leadership, influence and administrative / supervisory experience
- Ability to detect emerging trends and encourage and make recommendations for creative change
- Results-focused individual with the persistence and patience necessary to work effectively with a variety of internal and external constituents and drive results
- Demonstrated ability to effectively partner with senior level staff, middle management and support divisions as required to execute the GDs strategic objectives
- Over 10 years' experience running large operations teams within financial services
- Possess the ability to create executive and board level material. Requires synthesizing and summarizing of complicated content.
- Proven leader with effective analytical, interpersonal, written, and oral presentations skills
- Effective at flexing and pivoting - be comfortable dealing with various changes and adapting to them
- Influence - be comfortable working with and influencing senior leaders and executives
- Multi-task - ability to effectively manage multiple priorities, but also be able to focus on the most important deliverables of the moment through proper prioritization
- Ability to self-learn and research topics in order to provide context to matters.
- A successful track record of delivering major operational or platform improvements
- Energy, enthusiasm and an obsession with service quality and delivering to our clients
Additional requirements
- Willingness for regular business travel
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Salary Range:
$300,000 - $412,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
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