Business Area Institutional Cash Management (ICM) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. ICM Client Service Officers (CSO) cover clients out of our global locations with hubs in Frankfurt London and New York. ICM Client Officers out of Deutsche Bank Berlin provide personalized and proactive service to financial institutions for their day-to-day cash management business needs for Central & Eastern Europe - the position we are looking for is covering clients in Switzerland and Liechtenstein. The ICM Client Service Officer Lead (Berlin team) is responsible to build up and lead our new CSO team in our strategic Service Center location Berlin.
Tasks
Build up and lead a team of CSO (initial set up 2 team members)
Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested
Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
Skills
Bank apprenticeship or equivalent
Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets
Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
Strong ability to work independently and under tight deadlines and support the CSO's in other locations on an as needed basis
Fluency in German and English - knowledge of any other European language is an advantage
What we will offer you: https://careers.db.com/explore-the-bank/working-environment/benefits-wellbeing/ Please note that this may vary slightly from location to location.
Bei Fragen zum Rekrutierungsprozess steht Ihnen Kristina Zimmer gerne zur Verf??gung. Kontakt: Kristina Zimmer ( +49 69 / 910 40867)
Unsere Werte bestimmen das Arbeitsumfeld, welches wir schaffen m??chten - vielf??ltig, wertsch??tzend und offen f??r verschiedene Meinungen. Nur eine Unternehmenskultur, die eine Vielzahl von Perspektiven, sowie kulturellen und gesellschaftlichen Hintergr??nden vereint, f??rdert Innovation. Wir setzten auf vielf??ltige Teams, in welchen die Menschen ihr volles Potential entfalten k??nnen - denn das Zusammenf??hren verschiedener Talente und Ideen spielt eine entscheidende Rolle f??r den gesch??ftlichen Erfolg der Deutschen Bank.
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