For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity.
BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:
Managing the custody of approximately $37 trillion financial assets of the world's leading institutional investors, hedge funds, sovereign wealth funds, and corporates
Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
Providing collateral, liquidity, and funding for the world's largest banks through our markets franchise
Serving family offices and high net worth individuals through our wealth management franchise
Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers
Advising large global corporations on a range of trust and other solutions
Providing integrated managed data services to asset managers
What We Do
Collateral Operations Group Overview
The Collateral Operations group is a global team within the Global Operations & Technology division of BNY Mellon responsible for supporting our clients' collateral and portfolio reconciliations processes. Our clients include pension funds, endowments, mutual funds, hedge funds and other financial institutions using derivatives to manage their financial risks. We provide processing, inquiry and general support for our clients while working to improve and automate transaction processing systems. We are a center of excellence maximizing specific knowledge around the collateralization of complex derivative products, including swaps, options, forwards, and futures.
Lead Analyst, Collateral Management and Client Service Role Overview
This is a Senior-level Analyst role within our Collateral Administration offering Middle Office Operations service supporting largely buyside clients such as hedge funds, asset managers, insurance companies outsourcing some or all of their back and middle office support functions. The role is equal parts client service, collateral processing, and risk and control with the goal of mastering process and getting on the VP track.
Cross-Product Collateral Management Processing. Margin call issuance and response, inventory management, collateral pledging, and settlement confirmation.
Client service. In particular, timely management of client inquiries. This means attention to all communication methods (inbox, group box, Symphony chat etc.) to ensure responsiveness. For this role, it's principally important to understand you don't need to have the answer to give a response.
Exception Management. Organized management of all breaks, such as fails and material margin disputes through to resolution.
Team Dynamic. A reliance on team members to get through day-to-day is essential. Group chat-style communication is used throughout the day for wire approvals, sign-offs, double-checks, questions, and observations and is a critical element of our team dynamic.
Risk and Control. Within Operations, a strong control environment is essential to ensuring process integrity. This means, participating in testing, diagnosing and escalating production issues, adhering to maker/checker and 4-eye principal policies, and evolving internal controls and standards as needed.
Standard Job Responsibilities
Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem-solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
Provides individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities
Resolves complex or non-routine client issues or inquires, as needed.
Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
No direct reports; provides guidance to less experienced team members.
Supports multiple, complex client accounts.
Bachelor's degree or the equivalent combination of education and experience is required.
Five to seven (5-7) years of total work experience is preferred.
Experience in an operational area and/or client services is preferred.
Client service skills including the ability to communicate effectively orally and over email.
Microsoft Excel skills including the ability to manage large datasets, perform v-lookups and pivot tables.
Desire to help people and solve problems.
Attention to detail.
Previous experience in Collateral Management, Portfolio Reconciliation, or Derivatives.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.