Who we are looking for State Street's Global Cybersecurity Identity and Access Management (IAM) Division is seeking an Application Development & Support Manager.
What you will be responsible for As IAM Support staff, you will
Development & Support of 10 Global Cybersecurity platforms, a combination of both vendor and State Street proprietary.
Team consists of both employees and contractors.
Platform Technologies span Cloud, Windows, Oracle, SQL Server, and other legacy technologies.
Consult with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.
Collaborate with software vendors and functional teams to drive long-term strategic projects, and ensure key issues are resolved in a timely manner and SLAs are consistently met.
Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
Support internal and external Audit reviews, and work with delivery and operational leads to provide timely information.
Collaborate with teams (consisting of both managed services vendors and in-house support teams, Software Quality Assurance, Business Users, etc.) in different time zones to continuously improve operation efficiency by automation and build effective support knowledge base
Improve resiliency of all platforms.
Drive re-platforming/re-writing of legacy technology components.
Drive server and software required upgrades.
Should be flexible with working hours to support the project when the business need arises.
Should be comfortable to work in global and culturally diverse teams spanning multiple time zones
Create/enhance Standard Operating Procedures (SOP) that governs vendor Level 1/2 Support resources.
Provide timely updates of issues to manager and other interested parties.
Master's or Bachelor's Degree in Computer Science or engineering.
10+ years of Information Technology experience
Exhibit integrity and ability to follow through on commitments and deadlines.
Experience with software development lifecycle and software development common practices
Excellent analytical and interpersonal skills.
Excellent verbal, written communication and presentation skills.
Team player, ethical, self-driven and self-motivated, goal and results oriented.
Experience in building, managing diverse geographically located teams and championing customer satisfaction.
Experience in support or implementation of Identity and Access Management (IAM) products. For example, Active Directory, LDAP
Understanding in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java/J2EE
Experience with UNIX/Windows Shell/batch scripting.
Strong database SQL experience in Oracle PL/SQL or MS SQL Server database environment, Familiar with SQL objects such as index, trigger, stored procedure and proficient in complex SQL query writing.
Experience with State Street PaaS, IaaS+ Private Cloud Framework.
Experience with Eclipse IDE, Visual Studio code, GitHub, Artifactory and Jenkins.
Experience in Autosys, Dynatrace, Splunk monitoring tools.
Additional Preferred Experience
Vendor software experience such as ServiceNow, Azure/AWS Cloud, Voice Biometric, Courion Password Reset, Workday
Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.