Description This role works within OSTTRA - The Future of Post-Trade (https://osttra.com/)
OSTTRA is a joint venture owned 50/50 by CME Group and S&P Global. CME is the world's leading financial derivatives exchange, offering the widest range of global benchmark products across all major asset classes. S&P combines the power of Data, Technology and Expertise offering unique perspectives and original insights that power the markets of the future. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA solutions span every step of the post trade workflow, helping financial institutions across the globe efficiently process trades and manage risk. OSTTRA has more than 1,200 employees in 15 countries worldwide, including in all key financial centers.
Position Overview: Post-Trade Client Relationship and Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered by a highly skilled individual as well as close collaboration with Business Line Management, Product Management, Development and CD&S teams.
The Service Management Analyst assists with the on-boarding of new clients, works to engage customers on new initiatives, builds & maintains those relationships & provides day to day support. The incumbent will successfully handle, escalate operational & customer-related issues while demonstrating strong communication skills. They support operational trade and end-of-day workflows, contribute to internal projects & enhancement requests related to current operational processes.
Principal Accountabilities: ??? Demonstrate the ability to solve problems across all asset classes/initiatives and most internal operational processes, Data interpretation and optimization, review and management of exceptions in a timely manner. ??? Effectively and efficiently solve client and operational issues, with assistance as necessary. Innovate/ Grow. Support CME Group's effort to develop innovative enhancements that improve our team and our customers' experience, including documenting firm enhancement requests, suggesting ideas to improve the customer experience and improve internal processes and generate a plan to implement the enhancement or idea. ??? Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers by providing clear/professional responses to client queries, assisting with customer calls and/or in-person visits. ??? Provide pre-sales assistance by demoing triResolve to prospects/ support the Global Sales team in meeting prospects and assist with the on-boarding of new clients. ??? Perform internal and User Acceptance Testing of new releases with oversight by Associate and Senior Associate ??? Work closely with the product, business, development and sales teams globally
Skills & Software Requirements: ??? Bachelor's degree in Business Administration ??? The ability to interpret trade data ??? Customer relationship skills ??? Ability to think outside the box and challenge existing status quo ??? Proficiency in using text editors and advanced spreadsheet functions ??? Ability to work in a fast pace environment ??? Ability to multitask ??? Strong communication skills (verbal and written English) ??? Fluency in another language would be beneficial ??? Good teamwork skills and quick
OSTTRA is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The salary range for this role is $56,600-$94,400. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual bonus opportunity for all employees. Through our benefits program, we strive to offer flexibility, value and choice. We offer a holistic and competitive benefits package for our team that includes: comprehensive health coverage, a mental health benefit, a retirement package with both a 401(k) and an active pension plan, education reimbursement and professional development offerings, paid time off, a flexible work model and more.
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
This position requires that you be fully vaccinated against COVID-19 by the date of hire. Proof of vaccination will be required as a condition of employment. CME Group complies with federal, state and local laws with respect to providing accommodations for individuals who are unable to receive the vaccine due to a medical condition or religious belief.