Are you interested in starting a meaningful career that allows you to make an impact? If you're excited by the opportunity to work in a collaborative role where you will build your knowledge of the financial services industry, then launch your career as a Customer Service Professional.
As a Customer Service Professional, you will work to develop, maintain, and deepen relationships with clients by providing a superior client service experience with the highest quality in accordance with company and department policies. To be most successful in this role, you will be personable, detail-oriented and motivated by achieving and exceeding goals.
Our current Customer Service Professionals like this role because it allows them to build their skill sets, work in a collaborative, team-based environment where they engage with clients and colleagues and have meaningful career path optionality.
If this sounds like a role you see yourself excelling in, we highly encourage you to apply.
If you are not located close to a physical office, remote work is considered for qualified candidates.
Why you'll like this role: ??? Opportunity to deepen knowledge of financial services industry ??? Collaborative, team-based environment where you will engage with clients and colleagues throughout the day ??? Access to one-of-a-kind training to enhance skill set ??? Career path optionality - While many individuals move up through service team, others move on to other departments like product, marketing, sales, compliance, and other Transfer Agent departments
As a Customer Service Professional, you will: ???Demonstrate excellent communication and customer service skills ???Service clients and advisors and respond to questions in a knowledgeable, timely fashion ???Demonstrate enthusiasm to provide quality service in a professional environment ???Educate clients and advisors on the company's systems, processes, and policies ???Identify and escalate privacy, red flag, and other high risk incidents ???Develop, maintain, and deepen relationships with clients and colleagues
???Excellent customer service skills that include the ability to explain complex policies or concepts in a straight forward, easy-to-understand manner ???Strong written and spoken communication skills ???Ability in managing multiple priorities in a fast paced environment ???Computer literacy with ability to navigate multiple programs simultaneously ???Excellent communication and presentation skills
???Product specific or financial services industry experience ???College degree or equivalent work experience ???Proven ability to build strong relationships ???Strong collaborative and team centric experience
About Our Company
Millions of people around the world rely on Columbia Threadneedle Investments to manage their money. We're intentionally built to help our clients succeed, backed by a global team of 2,000 people including more than 450 investment professionals sharing global perspectives across all major asset classes and markets. At Columbia Threadneedle, you'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority. In addition to our competitive total rewards package, employees stay with us because of our culture and commitment to their development. And, backed by the strength of our parent company, Ameriprise Financial, we are committed to providing you with the tools, resources, recognition and rewards to help you shape the career you want.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.