Title: Collections Strategy Governance and Controls Manager
Summary: A leading international bulge bracket bank is looking to hire a Collections Strategy Governance and Controls Manager to help cover their collections strategy LOB from an operational risk perspective. The bank is a top issuer of credit cards globally and is known for their airline partnerships. This role is a management position in charge of leading a team of associates with a focus of monitoring and developing risk frameworks for collections strategy governance, including measurement/KPIs, guardrails, risk ratings and review.
The ideal candidate will have 5+ years of experience in the Governance and/or Control space, along with core expertise in Risk Management. A background in Collections within the consumer lending field is preferred, as is a familiarity with the credit card business line.
The Collections Strategy Governance and Controls Manager will:
Perform RCSAs to manage operational risks and controls while driving business objectives within Collections
Monitor and develop risk frameworks for collections strategy governance, including measurement/KPIs, guardrails, risk ratings and review
Serve as the primary point of contact for the Strategy Owners Team, and participate in change control forums representing Collections
Identify issues and gaps to prevent and manage incidents through a risk and controls lens
Partner with senior level stakeholders and business heads on projects intended to improve the banks risk and control processes
The Collections Strategy Governance and Controls Manager should have:
Bachelor's Degree or equivalent experience in Governance and Control, or a similar discipline
Experience in the Collections sector of a Consumer Lending Bank, ideally with credit cards
Deep knowledge of US consumer collections laws at the Federal, State, and Local level
Past experiences with documentation and issue management