The Digital Governance Manager handles the end-to-end management of the review and approval process for all digital deliveries initiated within the CGW organisation. The Digital Governance Manager will also perform risk and control activities covering third party management, records management, manager's control assessment and provide regional business oversight on content management and user acceptance testing of digital deliveries, in addition to other critical end-to-end processes across the digital delivery lifecycle. This role will work closely with CGW Business Sponsors and Control Functions to ensure a disciplined approach to digital delivery approvals and ensure governance risk management requirements are met.
The Digital Governance Manager stays abreast of risk developments across Citi and contributes to the directional strategy of establishing a sound delivery routine in alignment with Citi Product Approval requirements and associated Policies and Standards, including Citi's Risk Governance Framework and CGW Digital Delivery Procedure (CGWDDP). This role requires strong communication and diplomacy skills, ability to handle and manage diverse viewpoints and knowledge with respect to Risk and controls environment. The function of the role is critically important to help the Senior Management drive success in delivering a best-in-class digital delivery risk governance process.
End to end management of the Digital Governance Forum (DGF) for Private Bank & US Wealth, namely: assessing if the product deliveries are in scope for the Digital Delivery Procedures, scheduling the projects for discussion in the DGF, tracking closure of all the actions items and/or approvals and ensuring adherence to all the requirements of the Asia and Global Digital Delivery Procedures.
Facilitate internal stakeholder engagement across, Risk and Controls, and Independent Risk Management, as well as other second line of defense stakeholders, as appropriate.
Maintain, update and oversee the implementation of key digital processes, such as digital product delivery procedures, user acceptance testing, key automated controls (KAAC), friendly user testing, etc. and addressing any queries/escalations or issues (self-identified or audit) related to these processes.
Drive adherence to the Digital Delivery Processes along with the control function members in order to identify and address key risks if any, escalate on a timely basis to ensure adherence to the Global/CGW Digital Delivery Procedures.
Provide oversight for the MCA (Managers Control Assessment) for the unit and ensure that the Control and Risk monitoring for the identified actions have been completed.
Managing audit remediation plans and audit deliverables on processes impacting Digital Product deliveries.
Monitor governance and control framework sustainability across the region, report status and coordinate, as applicable, execution of remediation plans.
Identify continuous process improvements and drive enhancement of digital operating procedures, relevant tools and operational models to enable efficient execution and oversight.
Development Value :
The position provides a unique vantage point to gain knowledge of the digital delivery development process and digital governance responsibilities.
Significant amount of interaction with product teams, control functions subject matter experts and senior management - at the global, regional and country levels.
Required Skills :
Process, risk & controls, governance and solution oriented.
Has good understanding of the Software Development lifecycle and the various controls in every stage (Planning, Design & Discovery, Development, Testing, Production, Post implementation monitoring/sustainability)
Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
Passion, humility, integrity, positive attitude, mission-driven and self-directed.
Excellent influencing, facilitation and partnering skills with key stakeholders and Senior Management.
Strategic and goal-oriented thinker; generates a vision, establishes direction, creates an atmosphere of trust, and encourages ongoing improvement.
Strong interpersonal skills - including teamwork and organizational skills.
Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.
Strong attention to detail and ability to multi-task.
Ability to work under pressure, tight deadlines and with unexpected requirement changes.
8 -10 years' experience in risk & controls and governance, preferably in banking
Effective verbal, written and negotiation skills
Effective project management skills
Effective influencing and relationship management skills
Job Family Group: Compliance and Control
Job Family: Governance
Time Type: Full time
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