PRODUCT MANAGER - PENSION ADMINISTRATION SYSTEM (REMOTE)
Location: OaklandFull Time Job ID: 43901 Job Posting
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UC OFFICE OF THE PRESIDENT
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As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.
Reporting within the Information Technology Services (ITS) department, the Product Manager is responsible for the overall product strategy of the University of California Pension Administration System (PAS). This includes the design, development, and implementation of the Retirement Services applications and technology services.
The Product Manager will become the subject matter expert to understand the PAS system and its components, as well as the business processes and how the system supports each team / department within the UC and overall UC Policy. The Product Manager will use their advanced knowledge of product development / management practices to:
Establish roadmaps for technical initiatives and operational improvements that affect the PAS ecosystem
Develop robust business requirements by documenting the stakeholders' needs and requests
Quantify the benefits/impacts of defects, changes, and enhancements
Prioritize initiatives and secure approvals from stakeholders and ITS
Socialize initiatives and manage the overall communication and engagement with stakeholders, ITS, and the UC Community
The key focus of this role will be helping to provide technology services to the Retirement Administration Service Center (RASC) by prioritizing the needs of RASC and its partners. The Product Manager will collaborate with RASC, Systemwide Human Resources, ITS, locations, and retirees to define the services and to build consensus on processes, deliverables, scheduling, etc. This role requires application of wide-ranging experience and proficiency in business process analysis, technology selection and configuration, strategic planning, and project oversight for organization-wide impact.
Occasional travel may be required with notice. Flexible work hours are available. Oversees the work of the team, providing mentorship, guidance, performance assessment; and fosters an inclusive work environment.
Responsible for the definition, specification, and delivery of functionality to support retirement business functions across UC
Maintain a complete product strategy, including detailed roadmaps, to communicate and receive approval from all stakeholders
Exercise sound Product Management judgment in the selection and implementation of technology platforms, interfaces, security, data migration, and sustainable operation
Be the advocate for RASC and their partners to prioritize the most important initiatives for the PAS ecosystem
Generate unique solutions to problems rather than relying on workarounds
SUBJECT MATTER EXPERT:
Product Manager must be committed to learning RASC business processes and outcomes along with industry pension best practices
Product Manager is expected to identify best practices that may optimize or improve on existing processes and technology
Close partnership with stakeholders on their needs and how their requests interrelate or conflict with those from other areas
Ability to balance stakeholder needs and IT requirements to ensure a secure and scalable application ecosystem
Identifying the root cause of technical or organizational problems as opposed to focusing on the symptoms
COMMUNICATION & COLLABORATION:
Engaging others to build a sense of ownership of organizational goals and translating them into practical steps
Inspiring others, including staff, management, and senior management to embrace change and deliver outcomes
Interact with numerous teams (IT, business, campuses, system integrators, etc.) for direction and input; utilizing surveys, interviews, and user focused testing to shape products
Lead group forums to gather requirements, build consensus, relay findings and direction, etc.
Effectively communicate with a wide variety of stakeholders, tailoring the message / content based on the audience
Planning workstreams and projects such that specific tasks, timelines, milestones, and objectives are clearly established in advance
Instituting effective methods for keeping track of project details
Organizing or adjusting information and materials to ensure accurate and timely completion of tasks
Working with client / stakeholders across UC which includes senior leadership and/or their staff to address issues and implement solutions in alignment with strategic goals
Develop and document user personas, user scenarios, use cases, and detailed product requirements
Build roadmaps, process flows, etc. to effectively manage the product lifecycle and strategy
Deliver product management updates which articulate the current status and future plans for the PAS ecosystem
Create communication plans and announcements for product changes
At least 3 years of experience as a Product Manager or equivalent experience owning, prioritizing, and driving a product strategy to meet business and market needs
Successfully created, communicated, and achieved adoption of a 1-3-year solution roadmap
Strong ability to elicit requirements from stakeholders and user groups to define solutions
Demonstrated excellent analytical, problem-solving, project planning and implementation skills for Technical and Business/Functional needs
Expert with creative problem solving for Customers, Shared Service operations, and Organizational objectives
Demonstrates exceptional ability to learn quickly, reason, synthesize and simplify based on information obtained; sound judgment and ability to draw unbiased conclusions
Ability and inclination to apply design thinking early and often and see it through to implementation
Direct experience in authoring detailed functional specifications that were converted to a technical solution
Service management experience
Ability to translate business requirements into technical requirements
Knowledge of Agile frameworks and ability to establish them where needed
Strong ability to coach and motivate others to develop their expertise, knowledge, and skills
Demonstrated product visioning, marketing mindset and skills
Expert Interpersonal skills, effectively interprets and communicates, both verbally and in writing complex information in a clear and concise manner
Demonstrated ability to resolve issues that may involve people, systems, and processes by using logic and experience
Demonstrated experience creating a diverse team and cultivating a supportive and inclusive work environment
Exposure to Lean Six Sigma
UX Certification from NN/g or similar
Working knowledge of UC Policy, statutes/regulations, and agreements with respect to pension
Bachelor's degree in related area and / or equivalent experience / training required
Advanced degree preferred
SALARY AND BENEFITS
Salary: $129,000 - $155,000 annually commensurate with skills/experience.
Benefits include 18 days/year of paid vacation, 12 sick days, 16 Observed Holidays and a generous retirement plan: For information on the comprehensive benefits package offered by the University: Benefits of Belonging
Applicants who wish to work remotely from within the United States will be considered. We are unable to sponsor Visas for this role.
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is(11/4/2022). The position will be open until filled.
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
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The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
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