The Role: Capital Markets Workflow Specialist, Americas
The Team: S&P Global Market Intelligence (SPGMI) provides essential intelligence in portfolio analytics, financial data, market insights and research, powering the markets of the future and driving growth at our clients. The Capital Markets Workflow Specialist Team is a global team of professionals, collaborating with Sales and Relationship Managers in complex client deals and engagements. The specialist team is key to designing and implementing pre- and post-sales client solutions of specialized data feeds and analytical products.
The Impact: The Capital Markets Workflow Specialist is expected to work within the scope of the strategic and core client book-of-business assigned to the Capital Markets, Americas team. These have been identified to be among our highest impact accounts. In this role, you will focus not only on driving diagnosis and implementation of our technical solutions, but also closely interacting with our commercial teams on account planning and bringing various strategic business initiatives to clients. You will serve as the point person for internal product specialist and product management groups, making sure client needs are appropriately addressed, and clients are presented with a unified and cohesive message.
What's in it for you: Workflows are at the center of our efforts to provide clients with differentiated experience in retaining and growing our business within the assigned pool of accounts. Your diverse understanding of client workflows, the impact of SPGMI products and services on these, as well as your capability to work and liaise with senior decision makers on both ends of the relationship will determine your success at this position.
Job Description Summary
Driving and Maintaining Technical Client Relationships
Lead process and workflow diagnostic for new business sales opportunities. As a workflow specialist, diagnosing and understanding complex client workflows is at the core of being able to manage the overall client process, thereby assisting with identifying the right S&P solutions in new business sales situations
Assist Account Directors (AD) and Relationship Managers (RM) with account planning for the assigned book of business
Strategize with RM's on account renewals and assist clients by understanding the value they derive from our data and analytical solutions
Based on specific existent account diagnosis the Workflow Specialist should be able to analyze client requirements clearly and propose the appropriate products and solutions for the client to the Account Directors and Relationship Managers
The Workflow Specialist will act as a conduit among multiple product specialist (PS) teams to provide clients with assistance on a specific engagement or project. You will need to develop deep understanding of SPGMI solutions such as ClariFI, Alpha Factor Library, Risk Models and Xpressfeed, and ensure solution integrations are implemented efficiently in coordination with other PS and Support Teams at SPGMI
Applying statistical and programming tools as part of solutions design, data manipulation, and addressing challenging implementation needs across the client workflows will be an integral part of the day-to-day responsibilities
Collaborate with RMs and ADs on running proactive outreach campaigns to key client technical stakeholders
Be a central point of contact for Product Specialist and Product Management groups. Champion the voice of the client internally at SPGMI
Continually solicit user feedback and look for opportunities to incorporate it into enhancing the client experience
Understand technology and industry trends and how those may affect and augment our client engagement
Translate client feedback/requests into future product enhancements and deliverables
What We're Looking For:
The successful candidate will feel comfortable working across multiple clients and across different segments, often interfacing with senior stakeholders under tight deadlines and in a demanding environment
Aptitude towards technical workflows, especially in the Investment Management, Insurance and Banking segments
Ability to learn new concepts, keep an open mind, think out of the box and take leadership will be essential in this environment
Extensive and deep knowledge of capital markets client workflows, particularly those related to financial data and analytics
Strong communication skills, ability to negotiate and adjust narrative to fit the audience, including comfort with presenting independently to senior stakeholders both internally within SPGMI and externally with clients
At least 3 years Capital Markets related experience, including 1 year in a frontline technical sales specialist or similar role
Bachelor's degree in computer science, mathematics, economics, finance, or related field
Experience with visualization tools (Tableau/Power BI) and workflow tools (Alteryx)
Experience with data bases (SQL, MariaDB, PostgreSQL, Snowflake) as well as statistical/data manipulation scripting languages (R/Python/MATLAB)
Master's degree in computer science, mathematics, economics, finance, or related field
FRM or CFA designation, or well-defined path to obtaining such a designation
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $67.6k to $85k. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for a sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires .
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.