SaaS Operations Technical Analyst
Charles River Development is an award-winning provider of software and services to the Investments/Financial Services industry. Our client base includes many of the worlds' largest investment and financial institutions. To better serve the growing demand for our Software as a Service managed service offerings.
This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations/Onboarding and SaaS strategy.
Responsibilities:
- Responsible for ensuring efficiency, availability, and configuration of the Charles River SaaS platform by providing solutions based on sound technical knowledge.
- Build tools to start, stop, configure, and monitor Charles River engines/Processes and to integrate them with standard monitoring/deployment tools.
- Adopt, customize, and implement industry standard DevOps policies and DevOps procedures.
- Create and maintain automated scripts that will build, configure, deploy, and test applications deployed to different environments, maintain, support, and enhance Charles River continuous integration environment.
- Interact and work with multiple internal teams for client onboarding activity.
- Work hands on with the system, installing and configuring it and testing that it meets the customer's technical and business requirements.
- Support and interact with clients to setup onboarding and prepare client's Production Environment. Triage and analyze technical issues, including performance and connectivity issues.
- Learn on the job and explore new technologies with little supervision.
- Working with CRD colleagues to smoothly transition new clients to production operation.
Requirements:
- Experience in managing and installing mission critical production software application in a SaaS environment.
- Experience in DevOps (or related) technologies.
- Working knowledge of any industry standard complex job automation technologies and proven skill to code complex job schedule.
- Proven ability to work in a mission-critical operations and support environment.
- Experience or familiarity with servers and networks is preferred.
- Experience with SQL, MS SQL Server experience is preferred.
- Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is an advantage.
- Periodic off-hours support for client go-live activities.
Qualifications:
- 5+ years of experience and a Bachelor's Degree in a technical discipline such as Computer Science, Engineering, Mathematics, Statistics, MIC/CIS, etc.
- Experience with automation using any scripting languages such as Python/Perl/PowerShell etc.
- Experience with automation using any scripting and tools like Ansible, RunDeck, Puppet, Chef is a plus.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Database software or IT technical experience.
- Previous experience with Charles River IMS or any other securities trading software is an advantage.
- Any experience with the following is preferred:Web technologies, databases, server operating systems, servers, basic networking , job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
|
