Ensure a consistent and effective user experience (UX) across the breadth of technology tools. Work with business and technology key stakeholders to develop and maintain user experience tool strategy. Design UX research plans during the strategy definition phase and assist in the execution of the plan. Design new user interfaces, ensure that mobile and desktop applications are powerful, engaging and rewarding by taking a user centered design approach. Act as creative leader, review designs and give creative feedback to fellow UX professionals on the team.
Lead design efforts in the implementation phase, including the development of wireframes, mock-ups and other project deliverables to illustrate the intended user experience. Ensure accurate documentation of design requirements or Agile stories for the development team, as well as test plans or acceptance criteria for post-development acceptance testing. Ensure that designs meet business strategies and user requirements. Present design ideas, including rationale based on customer research and best practices, to the product development team and other key stakeholders, including business leaders.
Effectively manage team work load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables. Develop and maintain a high-performing team through effective hiring, coaching and performance management.
Build research plans designed to gather quantitative and qualitative information to support informed design decisions.
Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing. Author and present resulting research reports.
Actively contribute in the strategy phase of projects, including leading design concepting and the approach for the user experience.
Function as design/brand champion on all assigned programs. Including participation in and leading of peer design reviews/critiques, giving and receiving constructive feedback.
Bachelors degree or equivalent.
7-10 years of relevant work experience required.
Proficient knowledge of user-centered design process, web best-practices and relevant disciplines, including information architecture, interaction and visual design.
Strong written and verbal communications skills, including the ability to clearly articulate creative concepts and rationale.
Proficient prototyping and mockup skills to convey ideas and concepts.
Experience working with industry standard visualization tools and software (e.g. Photoshop, Adobe Creative Suite, Sketch, InVision etc.).
Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards.
Ability to work in both waterfall and agile project processes.
3+ years of broad experience with highly complex web sites and software applications from a user-centered standpoint.
Experience designing for complex application ecosystems.
Ability to interpret product requirements documents from a user-centered perspective.
Working knowledge of usability testing and other research methods.
Fundamental understanding of project management and business process management concepts.
Experience leading 1-3 UX professionals or other direct reports.
Experience designing transactional or complex interactions with consumer and/or B2B platforms.
About Our Company
The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.