As a Design Engineer at Ameriprise you will play a key role developing new analytics and monitoring capabilities within the End User Computing team. You will be part of a team responsible for the engineering and maintenance of the enterprise End User device management and support platforms. In this role you will often collaborate with partners in other lines of business providing monitoring solutions when new applications are introduced, or changes are made to existing applications. You will help drive the optimization of technology operations though automation and solution delivery, system/services performance monitoring and solving problems.
Engineering and consulting:
Design, build and implement solutions that support infrastructure needs
Consult on monitoring needs from various application/line of business partners and aid teams in identifying monitoring requirements, design, build and implement monitoring solutions.
Develop re-usable monitoring patterns and re-usable solutions.
Design, build and implement Automation and systems integration across different monitoring platforms
Document and socialize monitoring patterns, solutions and best practices
Proactive Monitoring & Preventative Maintenance:
Ensure the up time and response time SLAs/OLAs for services are met and or exceeded.
Pro-actively monitor the stability and performance of monitoring platforms and take appropriate corrective action
Create action plans to address issues and gaps in monitoring platforms and solutions.
Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.
Troubleshooting & Incident Management:
Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in a fast manner
Troubleshoot, diagnose, and resolve issues within monitoring space.
Alert & Document:
Alert proper team (per incident and event management processes) to provide warning/notification that a threshold has been reached, something has changed, or a failure has occurred.
Document concerns and findings, collect all pertinent data (to include comparison of exception data and normal data) and ensure incident/event tracking tools are updated according to established guidelines and procedures.
As a driver of change, take an innovative and enterprise-wide view of the needs of our end users and help drive forward new solutions and capabilities that will further enhance their experience and satisfaction in a highly available and secure manner.
Bachelor's degree or equivalent (4-years) in Computer Science, Engineering or related field; or equivalent work experience.
10 years of relevant work experience required with 5-7 years proven engineering expertise within the subject matter domain.
Ability to support working outside nor business hours to provide after hours or 'on-call' support when necessary to solve high profile incidents/problems.
Highly innovative problem solver with strong analytical and customer service abilities.
Self-driven with the desire and creativity to design a new service offering from the ground up.
Ability to communicate and articulate technical information across various organizational levels.
High reasoning aptitude and ability to quickly understand complex operating environments.
Experience with one of Aternity (or similar user experience monitoring tool), Microsoft Endpoint Manager, Control Up and Service Now is a plus
Implementation and/or operational experience in a wide range of End User technologies and capabilities such as Windows OS, MacOS, VMWare, Citrix, browser technologies, desktop utilities and end user productivity applications.
Previous experience with Cloud computing and collaboration technologies such as cloud device management, Office 365, WebEx, cloud end user security solutions, Box, Slack, Zoom, etc.
Previous experience working with wide range of stakeholders to define new solutions, fully leverage existing solutions where appropriate, and continuously drive forward a user experience driven methodology.
An ITIL Foundation Certified candidate is preferred.
About Our Company
The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.