Create exceptional experiences for our clients and advisors, enabled through technology and rooted in our enterprise strategy. Bring a strategic, enterprise viewpoint to deliver interconnected end-to-end experiences, bridging the gap between business strategy and its successful execution, and assuring delivery of desired business outcomes.
Assist in improving the customer experience by gathering customer insights, analyzing data, mining information across all customer touchpoints and channel and translate it into actionable activities
Responsibilities
- Use business architecture tools and techniques in a variety of business scenarios to assess areas for improvement and changes necessary to carry out strategy. This includes capability assessments, solution analysis, investment prioritization, and road-mapping.
- Assist with the creation of journey maps and other analytical visuals used to convey the customer perspective.
- Support projects and operations to deliver on agreed-upon business outcomes.
- Build knowledge of industry, technology, and end-user trends and educate both IT and the business on opportunities. Participate in Proof of Concept and Prototype initiatives to demonstrate potential value.
- Advocate a Customer-Centric Culture. Lead by example by being an advocate for the Customer Experience across the organization.
- Become a trusted business partner on business architecture matters. Assess innovative technologies that drive the business forward and maintain or create a competitive advantage for the firm. Ensure that the business architecture and customer experience strategy align to and enable business goals.
- Participate in cross-functional design teams and group discussions. Gather input about customer experiences and opportunities for improvement. Understand key drivers of VoC performance.
- Develop and apply knowledge of related business capabilities, customer and market requirements, as well as enterprise and business architecture discipline. Build and maintain a strong business unit relationship, with expertise and insight into the business, the business strategy, and the industry. Gain knowledge and understanding of emerging technologies. Support the delivery of concept analysis work to evaluate opportunities and design solutions to support and inform domain and capability road maps.
Required Qualifications
- Bachelors degree or equivalent in Computer Science, Business, or related field; or equivalent work experience.
- 5-7 years of relevant experience required.
- 2+ years relevant experience, including impact analysis, solution design, journey mapping, project delivery, business requirements, competitive and industry research, process documentation.
- Experience supporting or leading business process improvement/optimization/re-engineering initiatives or projects.
- Knowledge of basic architectural principles with an aptitude to learn methods and tools to solve for business challenges.
- Effective written and verbal communication skills.
- Ability to effectively communicate with peers.
- Is resourceful and has an aptitude to learn quickly. Knowledge of PowerPoint, Excel and Visio.
Preferred Qualifications
- Agile certification preferred.
- Experience supporting large projects during all phases. Ability to think strategically and understand the difference between long and short term priorities.
- High level understanding of business operations and key business drivers.
- Experience supporting Agile projects.
- Demonstrated success working in highly collaborative environment with ability to lead.
About Our Company
The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. |
