Fulfills fiduciary responsibilities of Lone Star National Bank (LSNB) by providing expert trust administration and counsel to High Net Worth clients and their beneficiaries. Within the relationship management team, collaborates effectively and provides insights and solutions to attract, retain and grow clients who require complex strategies to protect, grow and transition personal and family wealth. Actively manages trust and agency accounts, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Actively produces new revenue both as a team member and individually to meet production goals.
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.
Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues
Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs
Advises Relationship Managers (RMs) and other partners on internal fiduciary issues
Administers complex fiduciary accounts and assigned agency accounts
Analyzes and interprets legal instruments to determine duties and responsibilities of bank
Identifies and resolves potential trust and estate tax- related issues
Applies sound fiduciary judgment to trust matters
Works with Portfolio Manager (PM) and RMs to retain and expand existing client relationships
Reviews client estate planning and trust documents and advises and works collaboratively with RMs, attorneys, etc. on recommended changes
Anticipates and advises clients on evolving financial goals and objectives
Provides outstanding client care and service by proactive client contacts and adherence to required service standards
Fulfills LSNB’s fiduciary responsibilities, ensuring retention of business, protects LSNB’s reputation by actively managing legal requirements and litigation risks
Represents LSNB at all times and conduct all business transactions in accordance with the bank’s Code of Conduct and Ethical Standards
Assumes accountability for all delegated work on assigned accounts
Contributes to attaining team sales goals
Participates in relationship reviews as fiduciary expert on high net worth teams
Identifies and prioritizes trust and other opportunities to deepen relationships and enhance revenue
Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co- fiduciaries
Fosters close business relationships to develop client loyalty and new business opportunities
Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines
A JD or CTFA is required; progress toward these designations will be considered if requisite prior experience level is met
Five to seven plus years of trust administration or equivalent work experience
Must be able to create and maintain deep levels of trust, confidence and credibility with clients and their multi-generational family members
A self-motivated individual that is passionate about serving clients and helping individuals reach their financial goals and objectives
Effective communication skills and ability to effectively identify and match client needs, wants and desires with possible solutions
Bilingual in English and Spanish is desired
LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
Management reserves the right to change this position description at any time according to business needs.
Internal Number: WM0002
About Lone Star National Bank
Lone Star National Bank is a community bank established in 1983 with 33 locations in South Texas, United States including the Rio Grande Valley and San Antonio, Texas. Lone Star National Bank's Corporate Office is located in McAllen, Texas.
"We do what the little banks can't and the big banks won't"