Develops written documentation, user guides, help screens and marketing materials for multifaceted and highly complex technology-based products or services.
Works with systems analysts, programmers and engineers to write and edit various documented materials.
Writes, edits and modifies systems documentation, user manuals, training courses, technical reports, translates technical data into well thought out, comprehensive documents.
Works with user and development areas to collect and understand data and policies.
Effectively translates highly complex technical procedures into easily comprehensible documentation.
Employing excellent project management skills, orchestrates, coordinates large documentation projects to ensure accuracy, consistency, completeness and delivery within the specified project deadline.
Provides consultative assistance, working with internal product managers, subject matter experts, and business units to determine the best materials to effectively enhance the user's experience on the most complex products or services.
Enlisting top user experience techniques, demonstrates and incorporates empathetic elements into the user documentation in a continual effort to improve and enhance the user's overall learning experience. Contributes to the achievement of area objectives.
Bachelor's degree in English or a related discipline, or equivalent work experience required.
8-10 years of experience systems documentation required, experience in the securities or financial services industry is a plus.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.