Ameriprise Financial is looking for a Systems Administrator II to join our team! In this role you will provide systems administration (implementation, management, and operational support) and technical expertise for assigned systems, including configuring, tuning, and operating systems software and the related infrastructure. This role will also be responsible for troubleshooting and solving of complex software problems as they relate to assigned systems.
The Systems Administrator II will support model-based processes including the management of inputs, calculations (processing), and outputs while also helping to make improvements and adjustments to existing tools.
Responsibilities
- Act as point of contact for assigned area of expertise, field technical support questions and issues from end-users, and independently provide solutions or collaborate with vendors to resolve issues.
- Perform troubleshooting and diagnosis for system failures. Recommend improvements and implement fixes to prevent recurrence. Instruct users in the proper use of software as required.
- Develop and implement systems administration operational processes, procedures, and associated documentation. Ensure that system hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners.
- Perform daily system monitoring, verifying the integrity and availability of all systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Ensure appropriate reaction and resolution to issues. Create, implement, and maintain monitoring and reporting processes (including ensuring appropriate updates, status reports, and usage/performance data is available on an ad hoc and regular basis).
- Analyze, research, recommend and implement innovative approaches to tasks with a focus on automation, error reduction and improvements to service. Regularly and proactively evaluate production issues to identify needs, issues or gaps and implement solutions to enhance performance and overall health of the environment.
Required Qualifications
- Associates degree or equivalent (2 years)
- 2-5+ years of experience
- Previous experience with systems administration, incident management, and troubleshooting with a technology operations environment
- Experience writing scripts in one or more of the following administrative languages: a shell, Tk, Perl, VBScript, Python.
Preferred Qualifications
- Confident and comfortable taking the lead by establishing command and control during troubleshooting or recovery scenarios.
- Strong communication and organizational skills with the ability to prioritize numerous projects simultaneously with attention to detail, focus and discipline while collaborating with others to ensure outcomes meet expectations.
- Strong analytical and problem solving skills, with proven ability to collect and present meaningful system statistics and other metrics.
About Our Company
At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. |
