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Senior Group Manager, Client Service
Client Service Description: Leads a client service/support area consisting of multiple teams. Develops and implements policies to ensure client satisfaction and leads key client service initiatives. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Participates in long-term or strategic planning for the Client Services/Support function designed to improve the overall client service experience and improve team productivity and quality. Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with senior business leaders to report client trends and needs. May provide forward-looki


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