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To support assigned Citi Technology Infrastructure (CTI) Global Technology Platform driving the Risk & Controls agenda designing, implementing and monitoring control framework, supporting audits making sure supported Infrastructure is compliant with Citi policies and relevant legislations and contribute to Effective Management Control Assessment (MCA).
CTI Global Platform Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business.
Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
As a Middleware Risk Officer you will
Be responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
Establish quarterly Risk and Control Assessment process of attributes to ensure proper calculation and control.
Identify and assign key metrics (e.g. KRI/KPIs) to support effective monitoring and management of operational risk including controls assurance and ensure issues identified and corrective actions are raised to address gaps.
Work to maximize MCA completeness and IBAM (Issues being addressed by management) ratios.
Work closely with business partners on findings and makes recommendations on improving practices.
Develop procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
Examine procedures for consistency and gaps relative to company policies and regulations in addition to impacts on customer experience.
Conduct internal testing of dispute processes to ensure control environment is designed properly.
Monitor exceptions to dispute policy and identifies drivers of exceptions.
Follow through corrective action plans to resolve identified issues either by management or audit.
Acts as SME to senior stakeholders and /or other team members
Understanding of at least one technology infrastructure area
Bachelor's/University degree or equivalent experience
6-10 years relevant work experience in Business Risk & Controls
Experience with server/data cent technologies is a plus
MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years' experience in financial services.
Consistently demonstrates clear and concise written and verbal communication skills
Third party vendor management preferred. Demonstrated ability to lead global team efforts
Excellent problem solving skills Ability to see the big pictures with high attention to critical details
Ability to plan, organise, monitor workloads and priorities across multiple groups
Demonstrated ability to develop and implement strategy and process improvement initiatives.
opportunity to widen your knowledge of technology risk area in global financial services organization
long-term career path across geographies and business lines
friendly work atmosphere
competitive compensation package
flexible work arrangements
Job Family Group: Risk Management
Job Family: Business Risk & Controls
Time Type: Full time
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