Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities:
Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT)
Ensure completeness and correctness of customer instructions before processing
Perform daily reconciliation of ITT/OTT payments
Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.
Ensure timely escalation of system issues and work with tech counterparts to resolve those issues
Engagement in ITT/OTT related projects/initiatives rollouts. Participate in LV testing
Engagement in Risk and Control initiatives and projects, not limited to control deep dives, pre-audit reviews, risk self-assessments, coordination of internal, external, and regulatory audits
Minimum 2 years experience in payment processing
Ability to work independently with minimal supervision and hence jobs requires the candidate to have good, in-depth understanding of swift payment format and proficient in / sound knowledge of payments processing systems (eg. SWIFT Alliance Messaging Hub (AMH), Integrated Payment Engine (IPE), OCR, FRSP) and core banking systems (e.g. CICSH)
Ability to work under stress with a sense of urgency to meet various currency cutoff times and customer's specific SLA with zero error rate.
Able to work staggered hours or on shift on rotation basis and participate in weekend LVs
Ability to work overtime (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.
Able to work on SG public holidays when the need arises
Speed & Accuracy - Role requires processing transactions at high speeds, whilst maintaining vigilance & accuracy over the manual repairs and inputs.
Zero tolerance for error/ambiguity - role entails posting financial transactions on daily basis; and entails high financial exposure risk
Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.
Teamwork & Dependability - Staff's commitment & dependability to fulfil BAU obligations even in times of high volumes & stress
Strong risk & controls mindset and meticulous with an eye for details
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.