IBM Garage is a bold, comprehensive approach to innovation, modernisationand transformation that quickly creates and scales new ideas that dramatically impact client's business. IBM Garage is more how you work than what you work on. It combines modern ways of working into an integrated operating model to help clients identify important business problems, design, prototype and prove potential solutions, and scale those solutions across a client's business.
Your Role and Responsibilities
As part of a multi-disciplinary team you will tackle complex business challenges alongside other skilled practitioners from different backgrounds in design, AI, IoT, robotics, quantum and blockchain. A successful candidate will have solid experience in applying systems thinking to navigate complexity and ambiguity to re-design workflows and integrate people experience, business processes, data and technology layers of an enterprise. If you are a quick learner, enthusiastic, detail-oriented and collaborative -join a team that's helping to bring innovation and transformation to the world's most vital industries. The role and your responsibilities
Analyse business processes and workflows with the objective of finding out how they can be improved and automated to enable the most value experiences for customers and end users. This requires constant collaboration and feedback into the design research, journey maps and service blueprint
Facilitate workshops, and document any information elicited using storyboards, process maps and business requirements documents.
Able to see the big picture, understand project objectives and be able to apply the understanding of how processes should work to operational improvement initiatives.
Develop and present new process designs to stakeholders for discussion.
Identify future automation and AI opportunities and quantify benefits for the business.
Required Technical and Professional Expertise
Experienced in applying systems thinking to break complex problems into smaller executable components that can be sequenced and delivered incrementally
Ability to gather and evaluate user and business requirements to design intuitive and human centred solutions and workflows
Ability to frame questions, conduct workshop with stakeholders, understand pain points and synthesise findings to gain insights that inform the design process
Ability to conduct quantitative and qualitative user research at all stages of product development
Ability to map value chains and business processes and identify optimisation opportunities
Ability to re-engineer and design future state workflows to enhance user experiences and simplify the technology landscape
Experience with automation and emerging technologies including package workflow solutions, robotic process automation (RPA), AI, IoT and blockchain
Experience with interpreting data architectures and strategies-Experience working in agile environments
Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and engaging stakeholders at multiple levels including operational staff, managers and executives
Experience in working with development and product teams to communicate process requirements with focus on both the user experience and the technical solution
Background in organisational and/or service design
Experience in lean process design
Six sigma certified -green belt or higher
Development experience or certification in an automation tool set e.g. APIs, DevOps, BluePrism, UIPath
Awareness of value framework, business drivers and levers
Preferred Technical and Professional Expertise
Excellent communication, interpersonal skills and stakeholder management
Data driven decision making
Analytical, and drive value analysis
Empower, teach and motivate squad members
Deep expertise in the practise of Agile, particularly Scrum and Kanban
Technical understanding, development experience or certification in automation tool set e.g. AWS SWF, K2, UIPath, Mulesoft, Watson
Experience in design thinking, user research and service design