Customer Services Officer- EPSCO - Wealth & Personal Banking
October 9, 2021
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we???re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. ??As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.????If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers grow faster than others.
If you???re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world???s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC???s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.?? Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.?? We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers??? needs.
We are currently seeking a high calibre professional to join our team as a Customer Services Officer- EPSCO.
Handle enquiries, resolve complaints from merchants and customers of EPS Company (Hong Kong) Limited (EPSCO) through telephone and emails in relation to the operation and promotional activities of various service products
Monitor the on-site terminal performance and maintenance service provided by service providers
Receive, investigate, resolve and respond to enquiries or complaints on irregular transactions from merchants and customers
Solicit feedback from customers to improve product feature changes and system enhancements
Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness
Prepare statistics and management reports on daily operations for ongoing service improvement
Support the monitoring of PPS internet site performance and member bank/key merchant system
Provide contingency and recovery support to merchants/acquirers on reconciliation file daily transmission
Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency
Prepare to work on shift basis from Monday to Sunday as required (including Public Holidays between 09:00 to 22:00)
Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with significant working experience in banking or customer services, or holder of associate degree, higher diploma or degree from a tertiary institution
Solid problem-solving and leadership capabilities
Good planning and organizational skills
Ability to work effectively, independently and while under pressure
Self-motivated and customer-focused approach
Proficiency with common software such as Microsoft Word, Excel and PowerPoint, along with internet operating skills and a good knowledge of computer security
Good negotiation and communication skills, with a pleasant telephone manner
Strong written and spoken English, Cantonese and Putonghua, along with Chinese typing skills
You???ll achieve more when you join HSBC.?? http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.