Senior Project Manager / Project Manager (Business System and Procedure Management)
Bank Of China (Hong Kong) Limited
October 5, 2021
Lead multidisciplinary project teams to deliver on the strategic business process improvement plan in line with corporate and service priorities focusing on delivering efficiencies and improved service user experience.
Perform end-to-end processes review to identify areas for enhancement and drive the implementation of changes to ensure operational efficiency and effectiveness as well as quality customer experience
Work closely with various stakeholders such as product managers, segment managers, operations, compliance, IT etc to ensure effective project implementation.
Actively monitor the project scope and resources to meet the project schedule and budget.
Develop and maintain strong project governance management across the end to end process pipeline to ensure project deployment.
Educated to degree level or equivalent
Minimum 5 years' retail banking experience in project management, process enhancement or branch operations, preferably with control and compliance related exposure
Recognized qualification in project management desirable and/or equivalent experience and training in a related business environment
Solid experience in managing projects of business process improvement to enhance efficiency, service quality and customer experience
As a change agent with "Customer Focus" Mindset
Self-motivation with excellent interpersonal, communication and presentation skills
Familiar with computer software like MS Word, Excel, PowerPoint
Good command of both spoken and written English and Chinese. Mandarin is an advantage